pkik's Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Scope

pkik is a trusted online gaming and sports betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") describes how pkik collects, uses, discloses, and protects your personal information ("Information").

By using our website, mobile services, or any other pkik service, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy applies to:

• Visiting the pkik website and its associated subdomains;
• Registering and managing an account on pkik;
• Using our gaming and sports betting services;
• Contacting our customer support team;
• Completing financial transactions via bKash, Nagad, or Rocket.

2. Information We Collect

pkik only collects information that is necessary to provide and improve our services. We collect two types of information.

2.1 Information You Provide Directly

This includes what you provide yourself:

• Identity Information: Full name, date of birth, and ID document details (for identity verification);
• Contact Information: Email address, mobile number;
• Financial Information: bKash, Nagad, or Rocket account numbers — used to process deposits or withdrawals;
• Account Information: Username and password (stored in encrypted form);
• Support Communications: Messages you send when contacting us via live chat or email.

2.2 Automatically Collected Information

The following is collected automatically while you use pkik:

• Technical Information: IP address, browser type and version, device type, operating system;
• Usage Information: Which pages you visited, how much time you spent, which games you played;
• Transaction Records: Deposit and withdrawal history, betting activity, win and loss records;
• Cookie and Tracking Information: Information collected through cookies, session IDs, and similar technologies.

3. Purpose of Using Your Information

pkik uses your information for the following purposes:

3.1 Providing and Operating Services

• Creating and managing your account;
• Processing gaming and betting services;
• Completing deposits and withdrawals via bKash, Nagad, and Rocket;
• Applying bonuses and rewards to your account.

3.2 Ensuring Security and Compliance

• Verifying identity and preventing fraudulent activity;
• Complying with applicable anti-money laundering regulations;
• Verifying your age (pkik is for users aged 21 and above only);
• Preventing unauthorized access and cybersecurity threats.

3.3 Customer Support and Communication

• Responding to your support requests;
• Sending important account-related notifications;
• Keeping you informed about service updates and changes.

3.4 Improvement and Personalization

• Improving the quality of our services and user experience;
• Identifying and resolving technical issues;
• Suggesting games and offers based on your preferences.

4. Disclosure and Sharing of Information

pkik never sells your personal information to third parties. However, limited information may be shared in specific circumstances.

4.1 Service Providers

We work with trusted third-party service providers who perform specific tasks on our behalf — such as payment processing (bKash, Nagad, Rocket), maintaining technical infrastructure, and fraud detection. These parties receive only the information necessary for their designated tasks and operate under strict confidentiality agreements.

4.2 Legal Obligations

We may disclose information to comply with lawful authority directives, court orders, or applicable legal obligations. Such disclosures are always limited to the minimum necessary.

4.3 Business Transfers

If there is a change in ownership or operation of pkik, your information may be transferred to the new owner. In such cases, we will notify you in advance.

4.4 What We Do Not Do

• Sell or rent your information to marketing agencies;
• Use your information for third-party promotional communications without your consent;
• Share user information with competing businesses.

5. Cookies and Tracking Technologies

pkik uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the service does not function properly;
• Functional Cookies: Remember your preferences — such as language selection and display settings;
• Analytics Cookies: Analyze usage patterns to improve the service; these do not contain identifiable information;
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control or reject most cookies by changing your browser settings. However, please note that rejecting essential cookies may cause some pkik services to not function properly.

6. Data Security Measures

pkik has put in place industry-standard technical and organizational measures to keep your information secure.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit SSL encryption;
• Password Hashing: Your password is never stored directly — only a strong cryptographic hash is stored;
• Access Controls: Only authorized staff can access information on a need-to-know basis — the principle of least privilege is followed;
• Regular Security Audits: Our systems undergo regular security testing and vulnerability assessments;
• Data Backups: Information is stored in secure, encrypted backups to prevent data loss in the event of an incident;
• Staff Training: All pkik staff receive regular training on privacy best practices and data protection.

While we take the utmost care to protect your information, please be aware that no method on the internet is 100% secure. In the event of a security breach, we will notify you in a timely manner in accordance with applicable law.

7. Data Retention Period

pkik retains your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active Account Information: Retained for as long as the account remains active;
• Transaction Records: Retained for the period required under financial regulations;
• Support Communications: Retained for a reasonable period after the issue is resolved;
• After Account Closure: Once an account is closed, information is not used for purposes other than legal requirements and is securely deleted in due course.

8. Your Rights

As a pkik user, you have the following rights regarding your own information.

8.1 Right to Access

You may request at any time to see what information we hold about you. We will provide your information within a reasonable timeframe.

8.2 Right to Rectification

If your information is incorrect or incomplete, you can make corrections directly in your account settings or by contacting the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object to marketing communications or non-essential data processing. Send such requests by email to [email protected].

9. Privacy of Minors

pkik strictly provides services to users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

Age verification steps are in place at the time of account registration. If we are informed that information from a minor has been collected inadvertently, we will immediately close that account and delete the associated information.

10. Third-Party Sites and Services

The pkik platform may contain links or integrations with third-party services, particularly payment providers and game developers. These third parties have their own privacy policies that apply to them.

pkik is not responsible for the privacy practices of these third parties. We advise you to review the relevant privacy policy of any third party you interact with.

11. Policy Changes and Updates

pkik may update this Privacy Policy from time to time. For any significant changes, we will post a notice on this page and inform you by email.

Continuing to use pkik after any changes means you agree to the updated Policy. We encourage you to review this Policy regularly.